Detailed plan comparison
| Usage | Basic | Pro | ||
Members The maximum number of members that can join your groups. | 100 | 500 | 5000 | Custom |
Groups The maximum number of groups you can create. | 1 | 3 | Unlimited | Unlimited |
Admins The maximum number of admins across your account. | 1 | 1 | Unlimited | Unlimited |
Moderators The maximum number of moderators you can allocate across your groups. |  | 3 | Unlimited | Unlimited |
| brand customization | Basic | Pro | ||
Custom group/community branding Allows you to personalise the header and group icon of your group with your own imagery. | |  | | |
Branded email/mobile invitations Allows you to personalise your invitations with your own imagery. | | | | |
Branded web joining page Allows you to personalise the public web joining page for your group with your own imagery. | | | | |
| integrations & automations | Basic | Pro | ||
Zapier integration Zapier is a 3rd party integration capability that Guild provides connection to. You can use this to automate actions across the web based on activity in your group. | | | | |
API Access to Guild's custom API. You can use this automatically synchronise your group membership with your own database. | | | | |
| support & service | Basic | Pro | ||
Web self-service | | | | |
Live chat | | | | |
Email support | | | | |
In-app messaging support | | | | |
Onboarding call | | | | |
Support community access | | | | |
Target business hours response times on support | Best effort | < 24hrs | < 8hrs | Custom |
Customer points of contact | | 1 | 2 | Custom |
Dedicated account management | | | | |
Migration assistance | | | | |
In-person / onsite support | | | | |
Training & best practice guidance | | | | |
Advisory / consulting services | | | | |
Uptime SLA | | | | |
| messaging, conversations | Basic | Pro | ||
Threaded conversations | | | | |
Direct messages | | | | |
Mute groups, conversations | | | | |
Message reactions, e.g. like, favourite, applaud, etc. | | | | |
Pin / feature conversations | | | | |
Delete messages, edit thread titles (moderation) | | | | |
Send messages via emial | | | | |
Deep link to specific messages | | | | |
Message analytics, e.g. who has read it | | | | |
Mark messages as unread | | | | |
Mobile push notifications | | | | |
Email alerts / notifications | | | | |
Images, attachments, video, animated GIFs | | | | |
Polls | | | | |
Video - group video room | | | | |
| Events | Basic | Pro | ||
Events calendar / listing with add to calendar | | | | |
| privacy & data protection | Basic | Pro | ||
GDPR compliant - privacy by design | | | | |
Right to deletion: user can delete their profile and messages Any member can delete their profile and messages. | | | | |
Right to data portability: user can download their profile and messages Any member can download their profile and messages. | | | | |
Moderation features including admins can delete messages Including ability for admins to delete messages. | | | | |
SSL encryption of data in transit | | | | |
Audit trail of conversations | | | | |
| platforms | Basic | Pro | ||
Online (laptop and desktop version) | | | | |
iOS native app (Apple App Store) | | | | |
Android native app (Google Play) | | | | |
| data & analytics | Basic | Pro | ||
User and engagement data | | | | |
Conversation data | | | | |
Data exports | | | | |
Data imports (emails for batch invites) | | | | |
| Marketing support | Basic | Pro | ||
Option for public branded group landing/joining page | | | | |
Option for listing in Guild web directory and in-app | | | | |
SEO optimization | | | | |
PR support | | | | |
Social amplification | | | | |
Promotion in user newsletter, other relevant groups, etc. | | | | |
| networking | Basic | Pro | ||
Social network across the whole platform | | | | |
Member list/directory with search | | | | |
Rich searchable profiles | | | | |
Connect to other members | | | | |
Make introductions to other members | | | | |
1-1 direct messaging between members | | | | |
Block other users | | | | |
Video room - for group meetups and socializing | | | | |