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Detailed plan comparison

BasicProBusinessEnterprise

Detailed plan comparison

UsageBasicPro

Members

The maximum number of members that can join your groups.

100

500

5000

Custom

Groups

The maximum number of groups you can create.

1

3

Unlimited

Unlimited

Admins

The maximum number of admins across your account.

1

1

Unlimited

Unlimited

Moderators

The maximum number of moderators you can allocate across your groups.

3

Unlimited

Unlimited

brand customizationBasicPro

Custom group/community branding

Allows you to personalise the header and group icon of your group with your own imagery.

Branded email/mobile invitations

Allows you to personalise your invitations with your own imagery.

Branded web joining page

Allows you to personalise the public web joining page for your group with your own imagery.

integrations & automationsBasicPro

Zapier integration

Zapier is a 3rd party integration capability that Guild provides connection to. You can use this to automate actions across the web based on activity in your group.

API

Access to Guild's custom API. You can use this automatically synchronise your group membership with your own database.

support & serviceBasicPro

Web self-service

Live chat

Email support

In-app messaging support

Onboarding call

Support community access

Target business hours response times on support

Best effort

< 24hrs

< 8hrs

Custom

Customer points of contact

1

2

Custom

Dedicated account management

Migration assistance

In-person / onsite support

Training & best practice guidance

Advisory / consulting services

Uptime SLA

messaging, conversationsBasicPro

Threaded conversations

Direct messages

Mute groups, conversations

Message reactions, e.g. like, favourite, applaud, etc.

Pin / feature conversations

Delete messages, edit thread titles (moderation)

Send messages via emial

Deep link to specific messages

Message analytics, e.g. who has read it

Mark messages as unread

Mobile push notifications

Email alerts / notifications

Images, attachments, video, animated GIFs

Polls

Video - group video room

EventsBasicPro

Events calendar / listing with add to calendar

privacy & data protectionBasicPro

GDPR compliant - privacy by design

Right to deletion: user can delete their profile and messages

Any member can delete their profile and messages.

Right to data portability: user can download their profile and messages

Any member can download their profile and messages.

Moderation features including admins can delete messages

Including ability for admins to delete messages.

SSL encryption of data in transit

Audit trail of conversations

platformsBasicPro

Online (laptop and desktop version)

iOS native app (Apple App Store)

Android native app (Google Play)

data & analyticsBasicPro

User and engagement data

Conversation data

Data exports

Data imports (emails for batch invites)

Marketing supportBasicPro

Option for public branded group landing/joining page

Option for listing in Guild web directory and in-app

SEO optimization

PR support

Social amplification

Promotion in user newsletter, other relevant groups, etc.

networkingBasicPro

Social network across the whole platform

Member list/directory with search

Rich searchable profiles

Connect to other members

Make introductions to other members

1-1 direct messaging between members

Block other users

Video room - for group meetups and socializing