Madeleine's professional bio / interests
Building on my background in subscription and membership businesses, I recently launched www.Customer-ization.com to advise companies, brands and entrepreneurs on their community strategies to foster and accelerate growth and strengthen resilience when challenges are faced. My direct experience of community-led growth businesses spans media, entertainment and professional services. In media, I was tasked with engaging readers and subscribers of two magazine titles within the Haymarket portfolio and at The Telegraph accelerate digital subscriber engagement. At eMusic.com I launched and grew a community of over 50,000 avid music fans, and in professional services I helped the community of aspiring and serving non-executives at Women on Boards grow to over 40,000. I am passionate about education and so became Chair of Governors for a local authority maintained school in north London. I also recently became a trustee for the ESU (www.esu.org).
I’d like help with…
As I grow www.customer-ization.com and there are only so many hours in the day to manage it all, I am always looking for great talent to collaborate with. If you have community experience, are freelance and are looking for potentially new projects to get involved with please get in touch!
An interesting, or unusual fact(s) about me…
Qualified as a sommelier for a bit of fun.
I live in
A career highlight
Being chosen for Sunday Times 30 under 30 and being awarded runner up in business woman of the year for my work at emusic.com.
Nov 30, 2020