David's professional biog
In 2000, following a varied career in industry, academia and consulting, David founded Clicktools, one of the UK’s first SaaS companies. As CEO he led the company through continuous organically funded growth and two liquidity transactions. David is now CEO of TheCustomer.Co, which helps B2B SaaS companies profitably win, satisfy, retain and grow their chosen customers better than the competition. David also works with investors having been retained by both private equity and venture capital companies. David is a recognised expert in customer focused organisations and was named as a Global Top 25 Customer Success Influencer in 2020. David works with CEOs and executive teams to deliver profitable growth through customer focus. Here’s what the CEO of one of one company David works with has to say about his work: "Dave's experience and patience have been instrumental to the maturity of our organisation. While he works directly with the CS leadership team, the insight and perspective he brings me are just as important to our success. I'm sure he'll do wonders for your organization.” Michal Magdziarz, CEO, Deepcrawl In the free time he is able to scrape together, David enjoys time with his family and pursuing his interest in food and wine. He has recently taken up watercolour painting, at which he needs much practice!
I’d like help with…
Not yet provided
An interesting, or unusual fact(s) about me…
I enjoy travel and have so far visited just over 50 countries.
A career highlight
Starting Clicktools, which in 2000 was one of the UK's first pure-play B2B SaaS companies. As CEO I grew it organically and led it through two liquidity events. In 2010, I sold 49.9% to Survey Monkey and then led a sale of 100% to Callidus Cloud (now part of SAP) in 2014.
Mar 26, 2021