A commercially focussed HR professional specialising in developing customer focussed cultures in organisations. This improves customer and employee experience ultimately and quantifiably driving profitable growth. I have developed people strategies that have reduced turnover, improved wellbeing, diversity and inclusion, recruitment, maximising return from the apprenticeship levy and other HR metrics. In addition to HR I have managed functions across organisations including IT, Operations, Customer Services, Property, GNFR Procurement, Internal Audit and Fleet. My teams have won numerous external awards for our delivery including several entries into the Sunday Times Best Companies rankings and I personally was awarded CHRO of the year in 2017 for the EMEA region by HRO Magazine. I also have non-executive experience, chairing the people and remuneration committee of the national body of Citizens Advice and being an advisor to the board committee for customer experience at HMRC. I hold a Doctorate in Business Administration, am a Chartered Fellow of CIPD, Chartered Manager and Fellow of CMI and a Fellow of the IMI.

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