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Vivien Underwood


Vivien Underwood

Head of Customer Success, Guild

Vivien's professional bio / interests

Fifteen years' experience working in and around the digital sector with a focus on communications, operations and customer experience. Passionate about small business and start ups with a drive to do good and transform the way we work, play and communicate.

I’d like help with…

Bringing new people and businesses into the Guild fold and learning lots more about how to support community development.

An interesting, or unusual fact(s) about me…

I learnt most of what know about community management, customer experience and event management running fairly illegal warehouse parties in London in the late 90s/early 2000s.

I live in


A career highlight

Launching the first MSc in Digital Marketing Communications (still going strong) at Econsultancy in partnership with MMU. Working with one of my friends and realising we'd accidentally turned his dream of lifelong playtime into a national climbing wall business with £3m of VC funding and without losing the fun (or soul).


Professional stuff: Passion stuff: #boldertogether campaign @ The Climbing Hangar



Joined Guild

Nov 10, 2018