Choosing a community platform can be challenging. Moving an existing community to a new platform can seem even harder.
But migrating your community can present opportunities to rejuvenate, re-engage and even grow your membership.
Blaise Grimes-Viort, Guild Community Collective host and founder of community consultancy Is The Answer, recently led a Community Conversation with someone who's done exactly this. Kashi Chellen is the Community Manager for the Happiness & Humans run by The Happiness Index. The Happiness Index's employee engagement and happiness platform helps HR and people professionals to understand how teams "think, feel and behave".
The Happiness & Humans community is a space where HR and People professionals who are serious about changing the world of work for the better can connect and collaborate.
Kashi and Blaise discussed:
- Why The Happiness Index decided Slack was no longer right for their community
- How they planned and communicated the move
- The results and outcomes for the community and its members
The principles could apply to any community platform change. Kashi's tips include:
- Running a community needs a change of mindset - "it's less about the numbers and quantity. And it's more about the quality."
- Why accessiblity, aesthetics and user-friendliness are important for community engagement
- The importance of planning and mapping out a timeline
- How to decide what content to bring over to a new platform
- The effectiveness of clear, consistent communication with your members and team
- The unexpected benefits of changing your community platform - and how to measure success
See the full recording here:
Further resources
If you're a HR or people professional, apply to join the Happiness & Humans community
Read The Happiness Index community case study
Read our full guide to migrating your community platform
Get 30+ tips for creating engagement in your online community
Check out our Community Strategy and Community Management resources hub
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