Free to join and run groups
Join available groups, get invited into groups
Grow and contact your professional network
Make, and add, unlimited personal connections
Unlimited direct messages to your connections
Professional messaging features
Threaded group messages
Email yourself a message
Mark conversations as unread/read
Edit/delete your messages forever
Download, or delete, your personal data
Single Admin and group(s) Host
Create and run groups
Up to 3 groups but only 1 group(s) Host
Up to 500 users across your group(s)
Admin and analytics
Single account admin/owner only
Manage groups via web admin suite
Access and download user engagement data
Compliance – GDPR, record keeping etc
GDPR and privacy compliant
Audit trail of conversations for record keeping
Moderation features for safeguarding and quality
Multiple Admins and group Hosts
Create and run custom-branded groups
Everything in Business plus as many custom-branded groups, users, and group hosts as you need
Dedicated support and service
Dedicated Account Manager and Customer Success Manager
In-app messaging support
Onboarding and ongoing – successfully plan, launch and grow your community
Admin and analytics
Everything in Business plus support for multiple admin users
Custom features and integrations
Integrations, API, custom features
What is the difference between ‘Member’ and ‘Business’?
They are both free but ‘Member’ is just for an individual end user of Guild, who can join groups and add personal connections to direct message them, whereas ‘Business’ is for anyone who wants to run a group(s). With Business you get access to the web admin in order to manage those groups – access user and conversation data, manage invitations centrally across your groups etc. You can start as a Member and upgrade free to Business at any time – you just need to give a name for the account when you start your first group.
What extra do I get for paying for Business Plus?
The standard Business account is self-service and there is a single account owner/admin. It is also limited to 3 groups, 1 group(s) host (the same as the account owner/admin) and a total of 500 users across your group(s). Business Plus gets you as many groups and users as you need, you can customize the branding of your groups, as well as dedicated support and service from Guild and access to our expertise and insights on successful community management to ensure your group(s) are a success. Business Plus also means you can have multiple admins and group hosts on your account which might be important if you have lots of groups or busy ones which a single person cannot manage on their own.
How much will Business Plus cost me?
We have a minimum price of £45 a month, or £450 annually, which is billed yearly and paid up front. We will agree a price with you based partly on the number of users you expect to have across your group(s) and partly on the level of support/service you require. Contact us if you want a cost estimate based on your needs.
Why can’t you publish details of Business Plus costs on the website?
Broadly we price on the number of users you want. However, the price varies on the level of support and service you need and we also do discounted pricing for charities, educational organisations, social/professional good organisations. Contact us for a cost estimate for you.
Do you offer discounts on Business Plus?
Yes. This is on a case by case basis but for non-commercial groups, networks and communities or charities, educational organisations or social/professional good initiatives we can offer discounts on Business Plus. Contact us to discuss whether you qualify.
Can I upgrade/downgrade, get a refund?
You can upgrade at any time by paying for a new year at the new price minus anything you’ve already paid for the initial term. You can only downgrade at the end of the agreed term (usually a year). Refunds are only considered in exceptional circumstances as you can use the free Business version to check if Guild is right for you.