Included in the price:

• Unlimited groups
• Dedicated Account Manager for support e.g. service, onboarding, best practice device etc.
• Customisation of branding at group level: select from gallery of header images + choose your own logo
• Bulk invitations service: you provide CSV or .xls and we can send group invitations for you

FAQs about pricing & payment

Does Guild offer refunds?

No, except at our discretion.

Does Guild provide free trials?

Yes, at our discretion. Clearly we would like to see evidence of genuine interest before committing to a trial and it will be limited in scope and time.

Can I upgrade during the year to host more members?

Yes. Contracts renews annually. You can upgrade mid-year by paying the difference in annual price pro-rated to the number of months remaining for that year.

Can I downgrade during the year?

You cannot downgrade but if you are spending more than £10k/yr then we offer quarterly invoicing in arrears and charge based on the peak number of members in the preceding quarter (subject to a minimum quarterly fee of £2.5k). So the amount you pay goes down if the number of members you host goes down.

Are there any discounts available for using Guild?

As above we offer a 5% discount in return for you providing marketing support to Guild. We may consider a discount for registered charities but it will depend on their size and the scope of what Guild is providing.

What payment options does Guild offer?

Guild issue an invoice and payment is by BACS bank transfer. If required we can arrange for payment by credit card. We can accept cheques but will wait until they are cleared before providing any services.

What are Guild’s payment terms?

Payment in full without deduction or set-off, in cleared funds, within 30 Business Days of the date of each invoice. If full payment is not received then Guild can withdraw provision of the service.