| Usage | Basic | Pro | Business Most popular | Enterprise |
|---|---|---|---|---|
| Members | 200 | 1000 | Unlimited | Unlimited |
| Groups | 1 | 3 | 8 | Unlimited |
| Admins | 1 | 1 | 3 | Unlimited |
| Moderators | 3 | Unlimited | Unlimited | |
| Storage | 1GB | 10GB | 100GB | Custom |
| Brand customization | ||||
|---|---|---|---|---|
| Custom group / community branding | ||||
| Branded email/mobile invitations | ||||
| Branded web joining page |
| Integrations & automations | ||||
|---|---|---|---|---|
| Zapier integration | ||||
| Custom API access |
| Support & service | ||||
|---|---|---|---|---|
| Web self-service | ||||
| Live chat | ||||
| Email support | ||||
| In-app messaging support | ||||
| Onboarding call | ||||
| Support community access | ||||
| Target business hours response times on support | Best effort | <24hrs | <8hrs | Custom |
| Customer points of contact | 1 | 2 | Custom | |
| Dedicated account management | ||||
| Migration assistance | ||||
| In-person / onsite support | ||||
| Training & best practice guidance | ||||
| Advisory / consulting services | Custom | |||
| Uptime SLA |
| Messaging, conversations | ||||
|---|---|---|---|---|
| Threaded conversations | ||||
| Direct messages | ||||
| Mute groups, conversations | ||||
| Message reactions, e.g. like, favourite, applaud, etc. | ||||
| Pin / feature conversations | ||||
| Delete messages, edit thread titles (moderation) | ||||
| Send messages via email | ||||
| Deep link to specific messages | ||||
| Message analytics, e.g. who has read it | ||||
| Mark messages as unread | ||||
| Email alerts / notifications | ||||
| Images, attachments, video, animated GIFs | ||||
| Polls | ||||
| Video - group video room |
| Events | ||||
|---|---|---|---|---|
| Events calendar / listing with add to calendar |
| Privacy & data protection | ||||
|---|---|---|---|---|
| GDPR compliant - privacy by design | ||||
| Right to deletion: user can delete their profile and messages | ||||
| Right to data portability: user can download their profile and messages | ||||
| Moderation features including admins can delete messages | ||||
| SSL encryption of data in transit | ||||
| Audit trail of conversations |
| Platforms | ||||
|---|---|---|---|---|
| Online (laptop and desktop version) | ||||
| iOS native app (Apple App Store) | ||||
| Android native app (Google Play) |
| Data & analytics | ||||
|---|---|---|---|---|
| User and engagement data | ||||
| Conversation data | ||||
| Data exports | ||||
| Data imports (emails for batch invites) |
| Marketing support | ||||
|---|---|---|---|---|
| Option for public branded group landing/joining page | ||||
| Option for listing in Guild web directory and in-app | ||||
| SEO optimization | ||||
| PR support | ||||
| Social amplification | ||||
| Promotion in user newsletter, other relevant groups, etc. |
| Networking | ||||
|---|---|---|---|---|
| Social network across the whole platform | ||||
| Member list/directory with search | ||||
| Rich searchable profiles | ||||
| Connect to other members | ||||
| Make introductions to other members | ||||
| 1-1 direct messaging between members | ||||
| Block other users | ||||
| Video room - for group meetups and socializing |