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sheikh begum
sheikh begum
Customer & Complaints Advisor, NHS
sheikh‘s professional bio / interests
• Investigate the customer’s request for support, research as required using the databases and processes • Communicate regularly with the customer during the investigation and provide the required information or a fair and reasonable solution to resolve their request • Undertake interviews over the telephone with people testing positive with COVID-19 and their contacts in line with standard call scripts and operating procedures • Ensure timely and accurate recording of information from interviews on the Contact Case Management System and other systems, such as MaxConnect, Avaya, Kronos, Ring Central, Ctas, Synergy etc. • Provide advice to these people and their contacts as directed by protocols/procedures/guidance, including details about isolation period and what to do if contacts have or develop symptoms of COVID19 • Escalate and refer challenging or complex cases or incidents and outbreaks of COVID19 to the relevant person • Ensure that all documentation is complete and filed according to the records management process at the end of each day • Ensure compliance with team handover procedures, in line with standard operating procedures
I’d like help with…
Not yet provided
An interesting, or unusual fact(s) about me…
I can read the alphabet backwards
I live in
A career highlight
i spent the summer of 2021 building a smart mirror
Joined Guild
11 June, 2022