Five reasons why chatbots will transform customer service
As the world becomes more attuned to chatbots, both the customer experience and the role of people working in customer service will evolve.
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Don't fear the future: how AI can promote job creation
While automation and efficiency achieved through AI will surely lead to changes in the kind of jobs available to the public, this technology is actually predicted to inspire job growth.
How virtual assistants can drive operational efficiency
With the level of sophistication chatbots and virtual assistants exhibit today thanks to machine learning and natural language processing, companies are looking to deploy them internally to drive operational efficiency.