Customer service has become a dirty word. The horrors of waiting on the phone for hours during a lunch break only to be cut off when you finally get through; the pointless surveys that promise a £20 Amazon voucher that you never end up getting; or the profusely apologetic sales…
3 posts tagged
Customer service
How businesses are using communities to engage customers
As marketing becomes more competitive, more brands are turning to community building to give them an edge. Fostering a strong customer community is an effective way to keep your audience engaged with your company organically and communicate with them in a less sales-driven way. Plus, it can help with customer…
Five reasons why chatbots will transform customer service
As the world becomes more attuned to chatbots, both the customer experience and the role of people working in customer service will evolve.…